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FAQ - Frequently Asked Questions


FAQ - Frequently Asked Questions

 

When can I expect my shipment to arrive?

 

Orders placed Monday – Friday before the cut-off time of 2 pm EST will be shipped the same day.  Orders placed after 2 pm EST will be shipped the next business day.  All orders shipped after the cut-off time on Friday will be shipped the following Monday.  Orders placed during weekends or holidays will be processed the next business day.

 

What courier service do you use to ship orders?  How long will my package take to get to me?

 

We use Canada Post for all shipments.  Please note we cannot control any delays caused by any courier service or customs.   You will receive a tracking number with a shipping confirmation. 

 

Where do you ship merchandise to?

 

Currently we ship to Canada and the United States.  Please contact us to determine shipping costs if you live outside North America.

 

Do Taxes & Duties apply to my purchase?

 

All orders placed within Canada will be charged the applicable sales federal and provincial sales tax at checkout.  Duties are NOT applied to Canadian based orders.  U.S. orders will be charged the application taxes and duties based on individual state regulations.  All U.S. are based orders will be declared at the full purchase value, they cannot be marked as a ‘gift’ on customs forms for any reason. 

 

Can I reserve items online to be paid for in-store?

 

There is no online reservation tool at this time.  Please call Mensch Clothing 519-389-5130 to reserve an item. 

 

What payment methods do you accept online?

 

We accept Visa, Mastercard, American Express

 

What currency will I be charged in?


All prices are listed and charged in Canadian Dollars

 

Why was my order unsuccessful?

 

There may have been an issue with item availability or payment.  Please contact onlinemensch@casualcorners.com with all questions about your order.

 

When will payment for an online order be charged?

 

Payment is charged after your items are confirmed in stock and method of payment is verified.

 

Where is my order?

 

Once you order is submitted, you will receive a confirmation email with a tracking number and estimated delivery date.  You can use this number to track the delivery status via Canada Post (www.canadapost.ca)

 

 My order was refunded, when will I see this credit?

 

Financial Institutions or Credit Card Companies may require 3-5 business days before the funds are returned to you.  Please contact your bank or credit card provider for any refund issues.

 

For all other questions please contact onlinemensch@casualcorners.com